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Refund and Returns Policy

Refund & Return Policy – MaBlesser Market

At MaBlesser Market, we are committed to ensuring customer satisfaction and a smooth shopping experience.

All payments are processed securely through MaBlesser Market to protect both buyers and sellers. Payments are temporarily held after each successful order to ensure that products are delivered correctly and customer issues are resolved fairly.

Seller payments are released after 8 days and processed every Friday.

🔁 Returns

  • Customers may request a return if the product:
  • Is damaged
  • Is defective
  • Is not as described
  • Return requests must be made within a reasonable time after delivery.
  • Products must be returned in their original condition where possible.

💰 Refunds

  • Refunds are processed after the returned item has been received and inspected.
  • If approved, the refund will be issued using the original payment method where possible.

⏳ Refund Processing Time

  • Refunds may take 3–7 working days to reflect, depending on your payment provider.

❌ Non-Refundable Situations

Refunds may not be approved if:

  • The product has been used improperly
  • The product is damaged after delivery due to misuse
  • The request is made too late without valid reason

📦 Order Issues

If you experience any of the following:

  • Wrong item received
  • Missing items
  • Damaged package

👉 Please contact us immediately for assistance.

❗ Cancellations

  • Orders can only be cancelled before they are dispatched.
  • Once the order has been shipped, cancellation may not be possible.

Buyer Protection & Returns

MaBlesser Market works to protect both buyers and verified sellers.

Customers are encouraged to inspect products immediately after delivery or collection.

Products reported as: • damaged, • defective, • incorrect, • or significantly different from the product description

may qualify for return or refund review depending on seller and product conditions.

Refund approval may require: • Proof of purchase
• Product photos/videos
• Return verification
• Communication with the seller and marketplace support

MaBlesser Market reserves the right to investigate suspicious activity, fraudulent claims, or policy abuse to protect all users on the platform.

📞 Contact Us

For all refund or return requests, contact us:

(Available during working hours)

🕒 Working Hours

  • Monday – Friday: 09:00 – 16:00
  • Saturday: 09:00 – 11:00
  • Sunday & Public Holidays: Closed

🔐 Our Commitment

MaBlesser Market is committed to:

  • Fair and transparent processes
  • Protecting customer rights
  • Resolving issues quickly and professionally

Thank you for shopping with MaBlesser Market 💙