Refund & Return Policy – MaBlesser Market
At MaBlesser Market, we are committed to ensuring customer satisfaction and a smooth shopping experience.
🔁 Returns
- Customers may request a return if the product:
- Is damaged
- Is defective
- Is not as described
- Return requests must be made within a reasonable time after delivery.
- Products must be returned in their original condition where possible.
💰 Refunds
- Refunds are processed after the returned item has been received and inspected.
- If approved, the refund will be issued using the original payment method where possible.
⏳ Refund Processing Time
- Refunds may take 3–7 working days to reflect, depending on your payment provider.
❌ Non-Refundable Situations
Refunds may not be approved if:
- The product has been used improperly
- The product is damaged after delivery due to misuse
- The request is made too late without valid reason
📦 Order Issues
If you experience any of the following:
- Wrong item received
- Missing items
- Damaged package
👉 Please contact us immediately for assistance.
❗ Cancellations
- Orders can only be cancelled before they are dispatched.
- Once the order has been shipped, cancellation may not be possible.
📞 Contact Us
For all refund or return requests, contact us:
- Email: [email protected]
- WhatsApp: 072 619 0439
(Available during working hours)
🕒 Working Hours
- Monday – Friday: 09:00 – 16:30
- Saturday: 09:00 – 11:00
- Sunday & Public Holidays: Closed
🔐 Our Commitment
MaBlesser Market is committed to:
- Fair and transparent processes
- Protecting customer rights
- Resolving issues quickly and professionally
Thank you for shopping with MaBlesser Market 💙