MaBlesser Market Refund & Returns Policy

Last Updated: 22 August 2026

MaBlesser Market is a South African multi-vendor online marketplace. Products may be supplied by independent sellers or by the official MaBlesser Market store.

Because different sellers may supply different products, return and refund arrangements may depend on the product, seller and reason for the return.

Our goal is to provide customers with a fair, transparent and secure process for resolving product and order problems.

1. When You May Request a Return or Refund

A customer may request assistance with a return or refund where a product:

• Arrives damaged.
• Is defective or does not function as reasonably expected.
• Is materially different from the product description.
• Is the wrong product.
• Is missing from the order.
• Has another legitimate problem covered by the applicable return or consumer-protection requirements.

Customers should contact MaBlesser Market as soon as possible after discovering a problem.

2. Return Window

Customers may request an eligible return within 7 days of receiving the product.
The 7-day return window applies to eligible products and is subject to the conditions described in this Refund & Returns Policy. Customers should contact MaBlesser Market as soon as possible after receiving the product or discovering a problem.
A return may not be accepted where the product has been used, damaged through customer misuse, opened or altered in a way that makes it unsuitable for return, or where the product is excluded from returns because of its nature, hygiene requirements, perishability, personalisation or applicable law.
Nothing in this 7-day return window removes or limits any mandatory consumer rights available under applicable South African law. Where applicable law provides a different protection, the applicable legal requirement will take precedence.

Once a refund has been approved and processed, MaBlesser Market aims to process the refund within 7 days. The time for the funds to appear in the customer’s account may depend on the payment provider and the customer’s bank.

3. Product Condition

Products must be returned in the condition required by the applicable return process.

Where applicable, customers may be asked to provide:

• Photographs of the product.
• Photographs of damaged packaging.
• Order information.
• A description of the problem.
• Other information reasonably required to investigate the claim.

Certain products may have specific return conditions because of their nature, hygiene requirements, perishability, safety considerations or applicable law.

4. Incorrect or Damaged Products

If a customer receives the wrong product or a product that arrived damaged, the customer should contact MaBlesser Market promptly.

Customers should provide photographs and order details where possible.

MaBlesser Market may work with the relevant seller and courier to investigate the issue.

Where the claim is approved, the appropriate remedy may include:

• Replacement of the product;
• Repair where appropriate;
• Return of the product; or
• Refund of the applicable amount.

The appropriate remedy will depend on the circumstances and applicable consumer-protection requirements.

5. Defective Products

If a product is defective, the customer should contact MaBlesser Market with the order details and a description of the problem.

The relevant seller may be contacted to investigate the product.

Where the claim is accepted, the customer may qualify for a repair, replacement, refund or another appropriate remedy in accordance with the applicable law and circumstances of the product.

6. Products That Do Not Match Their Description

MaBlesser Market expects sellers to provide accurate product information.

If a customer believes that a product is materially different from its description, the customer should contact MaBlesser Market and provide details of the difference.

The matter may be investigated with the seller.

7. Change-of-Mind Returns

Change-of-mind returns may depend on the product, seller and applicable law.

Some products may not be eligible for return because of their nature or because they have been opened, used, personalised, consumed or otherwise made unsuitable for resale.

Where a seller offers a change-of-mind return, the applicable conditions will apply.

Nothing in this policy removes any rights a customer may have under applicable South African consumer-protection law.

8. How to Request a Return or Refund

To request a return or refund, contact MaBlesser Market through the official support contact details shown on the website.

Please provide:

• Customer name
• Order number
• Product name
• Date of purchase
• Reason for the return or refund
• Photographs or other supporting information where relevant

MaBlesser Market will review the request and may contact the relevant seller for further information.

9. Return Instructions

Customers should not send products to the MaBlesser Market warehouse without receiving return instructions first.

Because MaBlesser Market is a multi-vendor marketplace, the correct return destination may depend on the seller and product.

After a return has been approved, the customer will receive instructions explaining where and how the product should be returned.

10. Return Shipping

Where the return is due to a verified problem with the product, such as a wrong, damaged or materially defective product, the applicable return-delivery arrangements will be communicated to the customer.

Where a customer requests a return for another reason, the customer may be responsible for return delivery costs where permitted by applicable law and the applicable seller’s return conditions.

11. Refund Processing

Once a return or refund has been approved and any required inspection or verification has been completed, the refund will be processed using the applicable payment and refund process.

The time for the funds to appear in the customer’s account may depend on:

• The payment method used;
• The payment provider;
• Banking processing times;
• The seller;
• The return and verification process.

MaBlesser Market will provide the customer with relevant information about the refund once the refund has been processed.

12. Payment Providers

Payments on MaBlesser Market may be processed through third-party payment providers.

Where a refund is issued through a payment provider, the time taken for the money to reach the customer’s account may depend on that provider and the customer’s bank.

13. Multi-Vendor Orders

If an order contains products from different sellers, each product may be subject to its own return process.

Customers may therefore receive separate return instructions for different products.

A problem with one seller’s product does not automatically mean that products purchased from another seller are eligible for return.

14. Seller Responsibility

Sellers are responsible for ensuring that their products are accurately described, appropriately packaged and supplied in accordance with applicable laws and MaBlesser Market’s marketplace requirements.

Where a return or refund issue relates to a seller’s product, MaBlesser Market may coordinate with that seller to resolve the matter.

15. Fraudulent or Abusive Refund Requests

MaBlesser Market reserves the right to investigate suspicious or abusive refund claims.

Customers must provide truthful information when requesting a return or refund.

Fraudulent claims, intentional damage, misuse of the return process or other abusive conduct may result in appropriate action.

16. Consumer Rights

This policy is intended to explain the MaBlesser Market return and refund process.

Nothing in this policy is intended to remove or limit any mandatory rights available to consumers under applicable South African law.

Where applicable law provides a customer with a right that differs from this policy, the applicable legal requirement will take precedence.

17. Warehouse and Return Address

MaBlesser Market operates from a warehouse/operational location at:

2274/3, 117 Chris Hani Street, Kanyamazane, Mbombela, Mpumalanga, South Africa.

This is an operational/warehouse address and is not a general public retail shop or automatic return/collection point.

Customers must obtain return instructions from MaBlesser Market before sending any product to this address.

18. Contact

For refund, return or order assistance, customers should contact MaBlesser Market through the official contact details published on the website.

For all refund or return requests, contact us:

• Email: [email protected]
• WhatsApp: 072 619 0439

(Available during working hours)

Please include the order number when contacting us so that we can identify the order and assist as quickly as possible.

19. Policy Changes

MaBlesser Market may update this Refund & Returns Policy when necessary to reflect changes to our marketplace, sellers, payment providers, delivery services or applicable legal requirements.

The latest version published on the MaBlesser Market website will apply.