MaBlesser Market Delivery & Shipping Policy

Last Updated: 22 August 2026

MaBlesser Market is a South African multi-vendor online marketplace that connects customers with verified sellers and businesses throughout South Africa.

MaBlesser Market is designed to provide customers with a safer and more convenient way to purchase products online. Products listed on MaBlesser Market are supplied by approved and verified sellers or by the official MaBlesser Market store.

  1. Buying Through MaBlesser Market

When a customer purchases a product through the MaBlesser Market website, the order and payment are processed through MaBlesser Market’s marketplace system and available payment methods.

MaBlesser Market coordinates the order and delivery process for purchases made through the official MaBlesser Market platform.

Customers are encouraged to keep their communication, orders and payments within MaBlesser Market.

Important Customer Protection

MaBlesser Market’s marketplace protection applies to purchases made through MaBlesser Market.

If a seller asks a customer to:

  • Pay the seller directly outside MaBlesser Market;
  • Make an EFT or other payment directly to the seller;
  • Purchase the product outside the MaBlesser Market website; or
  • Complete the transaction through another website or private arrangement,

that transaction is outside the MaBlesser Market marketplace transaction and may not be protected by MaBlesser Market.

Customers should report any seller who asks them to take a transaction outside MaBlesser Market.

  1. Seller Verification

MaBlesser Market allows businesses and sellers to apply to sell products on the marketplace.

MaBlesser Market may verify sellers and review relevant seller and product information before allowing products to be listed on the marketplace.

However, seller verification does not mean that MaBlesser Market manufactures or owns every product listed by independent sellers.

Customers should purchase through the official MaBlesser Market website so that the order can be processed through the MaBlesser Market marketplace system.

  1. How Delivery Works

After a customer places an order and the payment is successfully processed, the relevant product is prepared for dispatch.

MaBlesser Market coordinates delivery using its available courier and logistics arrangements.

Products may be transported from the seller or an applicable MaBlesser Market operational location to the customer’s selected delivery destination.

The exact transport route may depend on the product, seller location, warehouse location, customer location, parcel size and courier service.

  1. Standard Delivery Time

MaBlesser Market aims for customers to receive their orders within approximately 4–5 business days after the order has been processed and is ready for transportation.

Some courier deliveries may arrive earlier, including within approximately 3–4 business days. However, MaBlesser Market uses 4–5 business days as the maximum standard delivery target to allow reasonable time for normal processing, transportation and unexpected courier delays.

Delivery times are estimates and are not a guarantee of a specific delivery date.

  1. Weekends and Public Holidays

MaBlesser Market does not count weekends and South African public holidays as normal business days for the standard delivery period.

Orders may therefore take longer when an order is placed immediately before, during or around a weekend or public holiday.

For example, an order placed shortly before a public holiday may only continue through the normal processing and transportation process on the next applicable business day.

  1. Door-to-Door Delivery

Customers may select available door-to-door delivery during checkout.

Where this service is available, the courier will deliver the parcel to the delivery address provided by the customer.

Customers must provide accurate delivery information, including:

  • Full name;
  • Contact telephone number;
  • Street address;
  • Suburb or township;
  • City or town;
  • Province; and
  • Postal code.

Incorrect or incomplete delivery information may cause delays.

  1. Collection Options

MaBlesser Market is working toward establishing and supporting operational locations and warehouses in different areas of South Africa.

Because MaBlesser Market is a multi-vendor marketplace and sellers and products can be located in different places, free collection at a single location is no longer guaranteed or offered as the standard delivery method.

A customer may, where available, choose a paid collection option such as:

  • Collection from an available MaBlesser Market warehouse or collection location;
  • Collection through an available locker service; or
  • Another collection service displayed by MaBlesser Market at checkout.

The available collection options depend on the customer’s location, product, warehouse availability and logistics arrangements.

  1. MaBlesser Market Warehouse

MaBlesser Market currently operates from an operational warehouse location at:

2274/3, 117 Chris Hani Street, Kanyamazane, Mbombela, Mpumalanga, South Africa.

This address is a warehouse and operational location.

It is not a general retail shop and customers should not visit the warehouse expecting to browse or purchase products directly.

The warehouse should also not be treated as an automatic collection point for every MaBlesser Market order.

Customers may only collect an order from a MaBlesser Market warehouse when the collection option is specifically available and confirmed for that order.

  1. Future Warehouse and Collection Network

MaBlesser Market aims to develop operational warehouse and collection locations in different areas of South Africa.

The purpose of this network is to make delivery and collection more convenient for customers while supporting the growth of the MaBlesser Market marketplace.

The availability of a warehouse or collection location does not mean that every product will be stored at that location.

  1. Locker Collection

Where a locker collection service is available for an order, customers may be able to pay for the collection service and select an available locker location during checkout.

Locker availability depends on the product, parcel size, destination and logistics provider.

The applicable collection fee and available locations will be shown during checkout where the service is available.

  1. Delivery Charges

Delivery and collection charges depend on the service selected, destination, parcel size, weight and applicable courier or logistics service.

The applicable charge will be displayed to the customer before the order is completed.

Where a free delivery or promotional delivery offer is available, the applicable terms of that offer will be displayed on the website or checkout.

  1. Multiple Products and Sellers

Because MaBlesser Market is a multi-vendor marketplace, a customer may purchase products supplied by different sellers.

Where an order contains products from different locations, products may require different handling or transportation arrangements.

MaBlesser Market will make reasonable efforts to coordinate the order so that customers receive their products as efficiently as possible.

In some circumstances, products may arrive separately.

  1. Order Processing

Before an order is dispatched, the relevant product must be available and the order must be successfully processed.

Processing time may depend on:

  • Product availability;
  • Seller processing;
  • Warehouse handling;
  • Payment confirmation;
  • Product preparation;
  • Courier collection schedules; and
  • The customer’s delivery location.

The standard delivery target of 4–5 business days is intended to provide a reasonable maximum timeframe for normal orders.

  1. Delivery Delays

MaBlesser Market will make reasonable efforts to deliver orders within the expected timeframe.

However, circumstances outside MaBlesser Market’s reasonable control may cause delays, including:

  • Courier operational delays;
  • Severe weather;
  • Road closures;
  • Unforeseen transportation problems;
  • Incorrect customer information;
  • High order volumes;
  • Public holidays;
  • Other events affecting transportation.

If a significant delay occurs, MaBlesser Market will make reasonable efforts to assist the customer and communicate relevant information.

  1. Tracking

Where tracking is available, customers may receive tracking information for their order.

Tracking information may be provided after the parcel has been handed to the applicable courier or logistics service.

Customers can use the tracking information to monitor the progress of their delivery.

  1. Failed Delivery

A delivery may fail or be delayed when:

  • The customer provides an incorrect address;
  • The customer cannot be contacted;
  • Nobody is available to receive the parcel where a signature or recipient is required;
  • The delivery location cannot safely be accessed; or
  • Other circumstances prevent the courier from completing delivery.

The customer may be responsible for additional delivery costs where a failed delivery is caused by incorrect information or circumstances within the customer’s control.

  1. Damaged Parcels

Customers should inspect their parcel when it arrives.

If the parcel or product appears damaged, customers should take photographs where possible and contact MaBlesser Market as soon as reasonably possible.

MaBlesser Market may investigate the matter with the relevant seller and courier.

Customers should keep the packaging and product until the matter has been resolved where reasonably possible.

  1. MaBlesser Market Marketplace Protection

MaBlesser Market’s customer protection and support apply to orders placed through the official MaBlesser Market marketplace.

Customers should never be pressured to leave the MaBlesser Market platform to complete payment.

If a seller attempts to arrange a private transaction outside MaBlesser Market, customers should report the seller to MaBlesser Market.

MaBlesser Market may take action against sellers who violate marketplace rules.

  1. Seller Transactions Outside MaBlesser Market

If a customer voluntarily purchases directly from a seller outside the MaBlesser Market platform, MaBlesser Market did not process that order.

MaBlesser Market cannot guarantee marketplace protection, payment protection, delivery coordination or refund assistance for transactions that were not placed and paid for through MaBlesser Market.

Customers should therefore complete purchases through the official MaBlesser Market website.

  1. Customer Responsibility

Customers are responsible for providing correct delivery information and ensuring that they can receive their order.

Customers should also keep their order confirmation and payment information until the order has been successfully delivered.

  1. Contact and Support

Customers can contact MaBlesser Market through the official contact details published on the MaBlesser Market website for assistance with:

  • Orders;
  • Delivery;
  • Tracking;
  • Collection;
  • Damaged parcels;
  • Missing products;
  • Refunds and returns; and
  • Other marketplace-related questions.
  1. Policy Changes

MaBlesser Market may update this Delivery & Shipping Policy when necessary to reflect changes to its marketplace, warehouses, courier services, collection options, sellers or applicable legal requirements.

The latest version published on the MaBlesser Market website will apply.