MaBlesser Market Refund & Returns Policy

    Last Updated: 12 September 2026

    1. Introduction

    MaBlesser Market is a South African online retail store powered and operated by MaBlesser Company.

    Customers purchase products directly from MaBlesser Market through our online store.

    This Refund & Returns Policy explains when a customer may request a return, refund or other applicable remedy for a purchase made through MaBlesser Market.

    This policy should be read together with our Terms & Conditions and Delivery & Shipping Policy.

    Nothing in this policy removes or restricts any consumer rights provided by applicable South African law.

    1. Our Return Period

    MaBlesser Market provides a 7-day return period for eligible products, subject to the conditions of this policy and applicable South African consumer law.

    The applicable return period begins from the date the customer receives the product.

    Customers should contact MaBlesser Market as soon as possible when they discover a problem with an order.

    1. Products That May Qualify for a Return

    A product may qualify for a return or other appropriate remedy where it is:

    damaged when received;

    defective;

    incorrect;

    incomplete;

    materially different from its description; or

    otherwise covered by applicable consumer protection law.

    The appropriate remedy may depend on the circumstances and applicable law.

    1. Damaged Products

    If your product arrives damaged, please contact MaBlesser Market as soon as possible.

    Where possible, provide:

    your order number;

    photographs of the product;

    photographs of the packaging;

    a description of the damage; and

    any other relevant information requested by MaBlesser Market.

    This information helps us investigate the problem and determine the appropriate solution.

    1. Defective Products

    If a product does not function correctly or develops a defect, please contact MaBlesser Market.

    Depending on the product and circumstances, the available remedy may include:

    repair;

    replacement;

    refund; or

    another remedy required by applicable law.

    Where a product has a warranty, customers should also check the warranty information supplied with the product.

    1. Incorrect Products

    If you receive a product that is different from the product you ordered, contact MaBlesser Market as soon as possible.

    We may request photographs and order information so that we can investigate the issue.

    Where appropriate, MaBlesser Market will arrange the applicable remedy.

    1. Product Condition

    Returned products should, where applicable, be in the condition required by this policy and applicable law.

    Customers should retain:

    the product;

    packaging;

    accessories;

    manuals;

    warranty information;

    invoices; and

    other documentation supplied with the product.

    Some products may have specific return conditions because of their nature.

    1. Change-of-Mind Returns

    Change-of-mind returns may be accepted where applicable and where the product meets the requirements of this policy and South African law.

    Certain products may not qualify for a change-of-mind return where permitted by law because of their:

    nature;

    hygiene requirements;

    personalised characteristics;

    consumption; or

    other applicable circumstances.

    Customers should contact MaBlesser Market before returning a product.

    1. How to Request a Return

    To request a return, contact MaBlesser Market using our official contact details.

    Please provide:

    your name;

    order number;

    contact information;

    product name;

    reason for the return; and

    photographs or other information where necessary.

    WhatsApp: 072 619 0439
    Email: [email protected]

    Do not send a product to an address without receiving the appropriate return instructions from MaBlesser Market.

    1. Return Address

    Returns must be sent only to the return address provided by MaBlesser Market for the specific return.

    Our operational/warehouse address is:

    2274/3, 117 Chris Hani Street
    Kanyamazane
    Mbombela
    Mpumalanga
    South Africa

    This is an operational/warehouse address and is not automatically a walk-in return or collection point.

    Customers must wait for return instructions before sending a product.

    1. Return Shipping

    Return shipping arrangements may depend on the reason for the return and the applicable legal requirements.

    Where a return is required because a product is defective, damaged, incorrect or otherwise covered by applicable consumer protection law, MaBlesser Market will handle the return process in accordance with the circumstances and applicable law.

    For eligible change-of-mind returns, the customer may be responsible for return shipping where permitted by law.

    1. Refunds

    Where a refund is approved, MaBlesser Market will process the refund using an appropriate payment method.

    Refund processing may take up to 7 days after the return has been approved and the necessary return requirements have been completed.

    The time taken for the funds to appear in the customer’s account may also depend on the payment provider or financial institution.

    1. Payment Providers

    Payments made through MaBlesser Market may be processed by third-party payment providers.

    Refunds may therefore be subject to the processing time of the relevant payment provider.

    MaBlesser Market will provide appropriate information when a refund has been processed.

    1. Exchanges

    MaBlesser Market does not generally provide exchanges as a standard service.

    Where applicable law provides a customer with a right to a replacement, repair, refund or another remedy, that legal right remains unaffected.

    1. Fraudulent or Abusive Refund Claims

    MaBlesser Market takes fraudulent refund and return claims seriously.

    We may investigate claims where there is reasonable evidence of:

    intentional product damage;

    false information;

    repeated fraudulent claims;

    misuse of the return process; or

    other dishonest activity.

    This does not affect genuine consumer rights.

    1. Consumer Rights

    MaBlesser Market respects applicable South African consumer protection laws.

    Nothing in this Refund & Returns Policy is intended to remove a consumer right that cannot legally be excluded.

    Where applicable law provides a customer with a remedy, that remedy will apply.

    1. Policy Changes

    MaBlesser Market may update this Refund & Returns Policy from time to time.

    The latest version will be published on the MaBlesser Market website together with the applicable updated date.

    1. Contact Us

    MaBlesser Market

    Powered and operated by: MaBlesser Company

    Registration Number: 2026/367653/07

    WhatsApp: 072 619 0439
    Email: [email protected]

    Operational/Warehouse Address:
    2274/3, 117 Chris Hani Street
    Kanyamazane
    Mbombela
    Mpumalanga
    South Africa