MaBlesser Market Terms & Conditions

Last Updated: 22 August 2026

  1. Introduction

Welcome to MaBlesser Market, a South African multi-vendor online marketplace connecting customers with verified sellers, small businesses, retailers, manufacturers, online stores and the official MaBlesser Market store.

These Terms & Conditions explain how MaBlesser Market operates and the rules that apply when customers use the website, create an account, purchase products, or sellers register and sell products through the marketplace.

By using MaBlesser Market, you agree to comply with these Terms & Conditions and the applicable MaBlesser Market policies.

Our policies include:

  • Delivery & Shipping Policy
  • Refund & Returns Policy
  • Seller/Vendor policies
  • Privacy Policy
  • Other marketplace rules and policies published on the website

2. About MaBlesser Market

MaBlesser Market is a South African online marketplace created to connect buyers and sellers through an online platform.

Business Registration Number: 2026/367653/07

MaBlesser Market was created on 1 May 2026 in Kanyamazane, Mbombela, Mpumalanga, South Africa.

The marketplace is designed to provide customers with:

  • Secure online purchasing;
  • Approved payment methods;
  • Seller verification;
  • Product listings from approved sellers;
  • Delivery and available collection options;
  • Customer support;
  • Marketplace safety;
  • Refund and return assistance; and
  • A platform where South African businesses can reach customers.

3. MaBlesser Market Multi-Vendor Marketplace

MaBlesser Market operates as a multi-vendor marketplace.

This means that some products displayed on the website may be supplied by independent sellers rather than directly by MaBlesser Market.

Approved sellers may operate from different locations throughout South Africa.

MaBlesser Market also operates its own official store and may sell selected products directly to customers.

Because products may come from different sellers and locations:

  • Products may have different stock levels;
  • Products may be dispatched from different locations;
  • Products may have different processing requirements;
  • Products may arrive separately;
  • Delivery arrangements may differ depending on the order; and
  • Not every product will be available at the MaBlesser Market warehouse.

4. Seller Verification

MaBlesser Market works to create a trusted marketplace by allowing sellers to undergo a verification process before selling on the platform.

Depending on the seller and circumstances, verification may include:

  • Identity information;
  • Contact information;
  • Business registration information where applicable;
  • Store or business information;
  • Product information;
  • Product or store photographs;
  • Banking information for seller payouts; and
  • Other information reasonably required for marketplace safety.

MaBlesser Market may review seller and product information before allowing a seller or product to appear on the marketplace.

Seller verification is intended to improve marketplace trust and safety.

However, verification does not mean that MaBlesser Market manufactures, owns or personally inspects every product supplied by every independent seller.

  1. Product Listings

Sellers are responsible for providing accurate information about their products.

Product information may include:

  • Product name;
  • Description;
  • Price;
  • Availability;
  • Condition;
  • Images;
  • Size or specifications; and
  • Other information relevant to the product.

Sellers must not intentionally provide false, misleading or inaccurate information.

MaBlesser Market may remove, restrict or investigate products that appear to violate marketplace rules or applicable laws.

  1. Used, Second-Hand and Open-Box Products

Where applicable, sellers must clearly identify products that are:

  • Used;
  • Second-hand;
  • Refurbished;
  • Open-box; or
  • Otherwise not brand new.

Customers should carefully review the product description and condition before purchasing.

  1. Buying Through MaBlesser Market

Customers should place orders through the official MaBlesser Market website.

A customer purchase is considered a MaBlesser Market marketplace transaction when the order is placed through the MaBlesser Market platform and payment is completed through the payment methods provided by MaBlesser Market.

Customers should keep their order confirmation and payment records.

  1. MaBlesser Market Customer Protection

MaBlesser Market provides marketplace support and protection for purchases made through the official MaBlesser Market platform.

This may include assistance with:

  • Delivery problems;
  • Incorrect products;
  • Damaged products;
  • Defective products;
  • Refund requests;
  • Return requests;
  • Missing products; and
  • Marketplace disputes.

The exact remedy will depend on the circumstances, applicable MaBlesser Market policies and applicable South African law.

  1. Transactions Outside MaBlesser Market

Customers should never be required to pay a seller outside MaBlesser Market for a product listed on the marketplace.

If a seller asks a customer to:

  • Pay directly into the seller’s bank account;
  • Send money through another payment method;
  • Purchase through another website;
  • Complete an order privately; or
  • Move a MaBlesser Market transaction outside the platform,

the customer should report this to MaBlesser Market.

A transaction that is completed outside the official MaBlesser Market platform is not a MaBlesser Market marketplace transaction.

MaBlesser Market cannot provide the same marketplace payment, delivery or transaction protection for purchases that MaBlesser Market did not process.

  1. Payments

Customers must use the payment methods made available through MaBlesser Market checkout.

Payment providers may include approved third-party payment providers integrated with the MaBlesser Market platform.

Available payment methods may change from time to time.

Customers should not send payment directly to an independent seller unless MaBlesser Market explicitly provides that method through the official checkout process.

MaBlesser Market may use payment processing, fraud prevention and transaction security measures to help protect customers and sellers.

  1. Payment Holding and Seller Payouts

For marketplace transactions, MaBlesser Market may temporarily hold seller funds for transaction processing, order completion, fraud prevention, dispute handling and marketplace protection.

Seller funds may be released after applicable order completion requirements have been satisfied.

MaBlesser Market may delay or hold a seller payout where there is:

  • A customer dispute;
  • A refund or return request;
  • A charge back;
  • Suspicious activity;
  • Payment verification requirements;
  • Fraud concerns;
  • A product or seller policy violation; or
  • Another legitimate marketplace security concern.

Seller payouts are processed according to the current MaBlesser Market seller payout schedule.

Seller payouts may be released after: • Successful delivery or collection confirmation
• Order completion verification
• Marketplace security and fraud review where required

MaBlesser Market processes seller payouts on Fridays only.

Payments may be released after counting 5 business days from the date the order was successfully completed, delivered, or collected.

Example: • If an order is completed on Monday, payout processing may begin after 5 business days and be included in the next available Friday payout schedule.

Minimum withdrawal amount: R100.00

  1. Marketplace Commission

Opening a standard seller account on MaBlesser Market may be free.

MaBlesser Market may charge a marketplace commission on successful sales.

Where a 5 to 10% marketplace commission applies, it may be deducted from the seller’s applicable sale proceeds before seller payout.

Commission rates and seller fees may be changed by MaBlesser Market where necessary. Any applicable changes will be communicated through the marketplace.

  1. Delivery

MaBlesser Market coordinates delivery for orders placed through the marketplace using available courier and logistics arrangements.

The standard delivery target is approximately 4–5 business days after the order has been processed and is ready for transportation.

Some deliveries may arrive earlier, including within approximately 3–4 business days.

The 4–5 business day target is used to allow reasonable time for normal processing and transportation and to provide a buffer for unexpected delays.

Delivery times are estimates and are not a guarantee of a specific delivery date.

  1. Weekends and Public Holidays

Weekends and South African public holidays are not counted as normal business days for the standard delivery period.

Delivery may therefore take longer when an order is placed around a weekend or public holiday.

MaBlesser Market and its applicable logistics operations may have reduced or no normal processing and transportation activity on weekends and public holidays.

  1. Door-to-Door Delivery

Where available, customers may choose door-to-door delivery during checkout.

Customers must provide complete and accurate delivery information.

The customer is responsible for checking the delivery address before completing the order.

Incorrect or incomplete delivery information may result in delays or additional delivery charges.

  1. Collection and Locker Options

MaBlesser Market does not guarantee free collection for every order.

Because MaBlesser Market is a multi-vendor marketplace and sellers and products may be located in different parts of South Africa, a single free collection point cannot reliably serve every customer and seller.

Where available, customers may choose a paid collection option such as:

  • A MaBlesser Market warehouse or collection location;
  • A locker service; or
  • Another available collection service.

The available options and applicable charges will be shown at checkout.

  1. MaBlesser Market Warehouse

MaBlesser Market operates from an operational warehouse at:

2274/3, 117 Chris Hani Street, Kanyamazane, Mbombela, Mpumalanga, South Africa.

This is a warehouse and operational location.

It is not a general retail shop.

Customers should not visit the warehouse expecting to browse products or purchase products directly.

Customers may only collect an order from this location when MaBlesser Market has specifically made collection available and confirmed it for that order.

  1. Future Warehouse Network

MaBlesser Market aims to develop additional warehouse and operational locations in different parts of South Africa.

The purpose of developing multiple locations is to improve delivery, logistics and optional collection services for customers.

The availability of a warehouse in a particular area does not mean that every MaBlesser Market product will be stored there.

  1. Refunds and Returns

Customers may request a return or refund in accordance with the MaBlesser Market Refund & Returns Policy.

Possible reasons may include:

  • Damaged products;
  • Incorrect products;
  • Defective products;
  • Products materially different from their description; or
  • Other circumstances covered by the applicable return policy or South African consumer-protection law.

Customers should contact MaBlesser Market as soon as reasonably possible when they identify a problem.

The full return and refund process is described in the separate Refund & Returns Policy.

  1. Returns Must Follow MaBlesser Market Instructions

Customers should not send a product to the MaBlesser Market warehouse or another address without first receiving return instructions.

Because MaBlesser Market is a multi-vendor marketplace, the correct return destination may depend on the seller and product.

Customers must follow the return instructions provided by MaBlesser Market.

  1. Seller Responsibilities

Sellers using MaBlesser Market agree to:

  • Provide truthful and accurate product information;
  • Maintain accurate stock information;
  • Provide accurate prices;
  • Clearly identify product condition;
  • Avoid counterfeit products;
  • Avoid misleading listings;
  • Follow applicable South African laws;
  • Process orders appropriately;
  • Cooperate with legitimate customer complaints;
  • Follow MaBlesser Market policies; and
  • Keep required seller information up to date.

A seller who violates marketplace rules may have products removed, their account restricted, suspended or permanently terminated.

  1. Customer Responsibilities

Customers agree to:

  • Provide accurate account and delivery information;
  • Use legitimate payment methods;
  • Review product descriptions before purchasing;
  • Keep order information;
  • Follow return instructions;
  • Not abuse refunds or charge backs;
  • Not provide fraudulent information; and
  • Use the marketplace respectfully and lawfully.
  1. Prohibited Activities

The following activities are prohibited on MaBlesser Market:

  • Fraud;
  • Fake payment confirmations;
  • Payment scams;
  • Counterfeit products;
  • Illegal products;
  • Misleading product listings;
  • Fake accounts;
  • Identity fraud;
  • Manipulation of orders or reviews;
  • Abuse of refunds or charge backs;
  • Attempts to bypass marketplace fees;
  • Sellers directing customers to complete marketplace transactions outside MaBlesser Market; and
  • Any activity that violates applicable laws or marketplace policies.

MaBlesser Market may investigate suspected violations and take appropriate action.

  1. Seller-to-Customer Communication

Sellers may communicate with customers regarding legitimate order and product matters.

However, sellers must not use MaBlesser Market customer information to improperly move customers away from the marketplace or arrange transactions outside the platform.

Customers should report suspicious requests to MaBlesser Market.

  1. Privacy and Personal Information

MaBlesser Market collects and processes personal information required to operate the marketplace.

Information may be used for:

  • Account management;
  • Orders;
  • Payments;
  • Delivery;
  • Customer support;
  • Seller verification;
  • Fraud prevention;
  • Security;
  • Legal compliance; and
  • Marketplace operations.

MaBlesser Market will handle personal information according to its Privacy Policy and applicable South African privacy requirements.

Seller verification documents and other sensitive business information should not be publicly displayed.

  1. Website and Marketplace Availability

MaBlesser Market works to keep the website and marketplace available and functional.

However, temporary interruptions may occur because of:

  • Maintenance;
  • Hosting problems;
  • Payment provider interruptions;
  • Courier system interruptions;
  • Internet problems;
  • Security incidents;
  • Technical failures; or
  • Other circumstances outside MaBlesser Market’s reasonable control.
  1. Third-Party Services

MaBlesser Market may use third-party providers for services such as:

  • Payments;
  • Courier and logistics;
  • Locker collection;
  • Hosting;
  • Email;
  • Security;
  • Analytics; and
  • Other marketplace services.

Third-party services may have their own terms and operating conditions.

  1. Limitation of Liability

MaBlesser Market will take reasonable steps to provide a secure and reliable marketplace.

However, MaBlesser Market cannot guarantee:

  • That the website will always be available;
  • That every courier delivery will arrive on a specific date;
  • That third-party services will never experience interruptions;
  • That independent sellers will never violate marketplace rules; or
  • That circumstances outside MaBlesser Market’s reasonable control will never affect an order.

Nothing in these Terms is intended to remove or limit any consumer rights that cannot legally be excluded under applicable South African law.

  1. Account Suspension and Termination

MaBlesser Market may suspend, restrict or terminate an account where there is reasonable evidence of:

  • Fraud;
  • Payment abuse;
  • Misleading activity;
  • Counterfeit products;
  • Illegal activity;
  • Repeated policy violations;
  • Marketplace abuse;
  • Security risks; or
  • Other serious violations of these Terms.

Where appropriate, MaBlesser Market may investigate before taking final action.

  1. Intellectual Property

MaBlesser Market’s website, branding, logos, content, designs and other original materials may be protected by applicable intellectual-property laws.

Users may not copy, reproduce, distribute or commercially use MaBlesser Market branding or content without permission, except where permitted by law.

Sellers are responsible for ensuring that images, descriptions and other materials they upload do not unlawfully infringe another person’s intellectual-property rights.

  1. Business Information

Business Name: MaBlesser Market

Business Registration Number: 2026/367653/07

Operational/Warehouse Address:
2274/3, 117 Chris Hani Street
Kanyamazane, Mbombela
Mpumalanga, South Africa

WhatsApp Support:
0726190439

Email:
[email protected]

Facebook Page:
MaBlesser Market

TikTok:
@MaBlesserMarket

Website:
https://mablessermarket.org

Important: This is an operational warehouse address and is not a general retail store or automatic collection point.

Support:
Customers should use the official contact information published on the MaBlesser Market website.

  1. Business Hours

MaBlesser Market customer support operates during the business hours published on the website.

Normal support hours are:

Monday–Friday: 09:00–16:30

Saturday: 09:00–11:30

Sunday and South African public holidays: Closed

Business hours may change when necessary.

Delivery and courier operations may have different schedules and are not guaranteed to operate during weekends or public holidays.

  1. Policy Updates

MaBlesser Market may update these Terms & Conditions when necessary to improve:

  • Customer protection;
  • Seller verification;
  • Marketplace security;
  • Delivery services;
  • Payment security;
  • Warehouse and collection services;
  • Legal compliance; and
  • Marketplace operations.

The latest version published on the MaBlesser Market website will apply.

  1. Agreement

By creating an account, purchasing a product, registering as a seller, listing products, or otherwise using MaBlesser Market, you acknowledge that you have read and agree to these Terms & Conditions and the applicable MaBlesser Market policies.

If you do not agree with these Terms, you should not use the MaBlesser Market marketplace.

MaBlesser Market
South African Multi-Vendor Online Marketplace

Business Registration Number: 2026/367653/07

Operational/Warehouse Location: Kanyamazane, Mbombela, Mpumalanga, South Africa

WhatsApp Support:
0726190439

Email:
[email protected]

Facebook Page:
MaBlesser Market

TikTok:
@MaBlesserMarket

Website:
https://mablessermarket.org